This entry is part 6 of 11 in the series Business Pit Stop

CHAPTER FIVE – CHECK YOUR ATTITUDE

Everyone on the racing team has a job to do. The pit crew is extremely important during the race. Errors can cost lives or cause serious injury. Everyone on the team needs to have the right attitude and be focused on results. Similarly, your staff needs to be confident. Attitude starts at the top with the CEO or business owner. You set the tone and foster the culture and environment.

• Like your employees. Don’t complain about them.

• Employees are not machines, they’re people. You hired them, you’re paying them and you’re leading them. If they don’t understand the job then it’s your fault. If necessary, retrain them, or get rid of them and upgrade.

• Don’t yell at your employees. It makes you look like a jerk, and nobody wants to be treated with disrespect.

• If you treat people like they’re idiots they will jump ship to go somewhere they feel appreciated.

• Stop watching the clock. I’ve seen business owners watch employees come and go, or review time clock reports every day. A recent Brother Business Survey revealed 69 percent of business owners rank arriving late to work or leaving early as a top office crime. You have better things to do than worry about who is five minutes late. Let your managers and supervisors deal with that.

• Clock watching is a huge morale buster. Sometimes people stay late or make up time in other ways. You should know if they’re getting the work done by tracking KPIs and knowing the numbers. If they’re doing their job and they want to leave a little early for their kid’s game or recital, let them.

• In general, identify and fix your own bad habits and unprofessional behavior. Focus on growing your emotional intelligence. 

Your team will follow your lead. Have a positive and encouraging attitude. Treat people with respect. When people fail, learn from it and move forward. No one wants to work for someone with a bad attitude who criticizes them and their work.

Next up: Chapter Six – Check Your Integrity

Lindsley Medlin

Pitlane Strategies LLC

Copyright © 2018 by Lindsley D. Medlin, Jr.


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Responses

  1. Infosion

    Yeah I agree, you should be able to measure if someone is capable of doing their work and if not than be capable to look into what the reasons might be – and not focussing on tracking their times they appear or leave at work.

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